Assistant Manager, Store Operations

Company Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

Join our retail team as an Assistant Manager, Store Operations at our space located in the heart of Montreal's Old Port! Our boutique, SSENSE Montreal, spans five floors and offers a curated selection of high-end products, blending iconic brands with emerging designers. Join a passionate team of 65 employees and help deliver an exceptional customer experience.

As Assistant Manager, Store Operations, you will be responsible for overseeing store processes across our retail concept’s hybrid omnichannel, walk-in, and appointment-based models. You will ensure the accuracy, speed, and efficiency of inventory flow to maximize the customer experience at every touchpoint. You will contribute to seamless execution and delivery to uphold the SSENSE Montreal brand promise, while identifying and resolving issues that may impact the customer journey. You will also coach your direct reports to improve performance and develop future leaders.

What You Will Do:

• Strategic Inventory & Logistics Management: Orchestrate the entire in-store supply chain (inbound and outbound flows). Your goal is to maintain optimal stock density and efficient turnover by collaborating closely with key stakeholders.

• Operational Performance Optimization: Act as the guardian of KPIs (Key Performance Indicators). This involves translating operational data into actionable steps for the team while managing payroll budgets to maximize productivity without sacrificing service quality.

• Leadership & Talent Development: A crucial part of your role involves team management. This covers the entire employee lifecycle: from recruitment and initial training to performance management, continuous coaching, and succession planning.

• Compliance, Safety & Asset Protection: Take responsibility for risk management. This includes the physical security of the store, the accuracy of financial transactions, the maintenance of security systems, and strict adherence to occupational health and safety standards.

• Customer Experience Excellence: Support the appointment-based sales model by facilitating processes and resolving issues to ensure a fluid customer journey, from the initial greeting to after-sales service.

Qualifications

• Minimum of 3 years of management experience in a high-volume customer-facing environment and retail operations.

• Proven ability to lead, coach, and mentor employees to achieve their goals.

• Demonstrated experience in building trusting relationships within a multichannel environment.

• Excellent written and oral communication skills in French.

• Physical ability to lift heavy boxes (up to 15kg).

• Schedule flexibility, including weekends, mornings, and evenings, to meet the operational needs of the business.

What Sets You Apart

• Ability to multitask and thrive in a fast-paced environment while providing an exceptionally high level of attention and customer service.

• Customer-oriented mindset with strong problem-solving skills.

• Highly proficient with technology and mobile applications.