ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initiates the shipment processing and confirms the destination leg routing and tracking events
Ensures that customers are properly setup in company CRM system (i.e. POA credit application customer billing profilesetc)
Sets up estimated cost and revenue charges based on customer quotations or established contract rates
Sends customer pre-alerts after confirmed arrival at the final port of discharge
Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies
Pays terminal charges and confirms AMS information and customs clearance status
Schedules and monitors airport transfers and request delivery to the final consignee
Creates broker arrival notices for internal or external broker
Completes customer and intercompany billing as well as coordinates billing discrepancies
Archives all shipment related documents
Contributes to implementation of department procedures to maximize productivity
Assigns tasks as required to internal departments
Confirms the availability and validity of customer spot or contract rates including routing and directs all rate inquiries to the pricing department when applicable
Monitors assigns and ensures the resolution of any accounts payable issues within area of responsibility
Identifies and communicates potential customer leads to Sales
Performs credit check prior to arranging transportation

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
Associates Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient in world geography shipping documentation and Incoterms preferred
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates discounts and other percentages

PHYSICAL DEMANDS
While performing the duties of this job the employee is:
Frequently required to stand and walk
Regularly required to sit for extended periods
Regularly uses arms to reach hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.