Gondola & Skyride Operations Supervisor

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

The Base Operations Supervisor will ensure the safe and efficient operation of Grouse Mountain’s aerial tramway and gondola systems, parking lots and pay parking program. While overseeing and maintaining the cleanliness of all offices, buildings, washrooms, grounds and gardens. The Base Operations Supervisors are also responsible for recruiting, coaching and supervising a team of up to 40 front line employees.

ESSENTIAL JOB FUNCTIONS

• Supervising the daily operations of both the Skyride and Gondola operations – ensuring maximum efficiency and safety
• Managing internal payroll, data entry, personnel reviews and scheduling
• Assisting and coordinating special requests and needs of all other departments
• Implementing, creating and revising training and emergency procedures and operational manuals
• Selecting, interviewing, hiring and training employees for the positions of Skyride Operators, Gondola Operators, Team Leads, Parking/Line Control Attendants and Day/Night Shift Custodians
• Collecting and reporting visitor traffic, payroll and parking data
• Ensuring the cleanliness and safety of all base areas, washrooms, buildings and grounds
• Implementing emergency action planning in the event of adverse weather conditions, missing, lot or injured persons, tramway or gondola mechanical or electrical failure
• Assisting North Shore Rescue, RCMP, North Van District Fire, BC Ambulance and other agencies with emergency operations
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position provides direct supervision to the Base Operations team (Team Leads, Parking/Line Control Attendants, Snow Plow Operators, Skyride Operators, Gondola Operators and Custodians).

REQUIRED QUALIFICATIONS AND ABILITIES

• Friendly, enthusiastic and positive work ethic and attitude
• The ability to multitask, prioritize and delegate duties accordingly
• The ability to thrive in a high-volume, challenging environment
• Innovative thinking and problem-solving techniques
• The ability to work in a variety of weather conditions (4 season resort)
• Must be physically fit and able to lift 50+ lbs
• Knowledge in basic office skills
• Previous supervisory experience an asset

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$22.16 to $25.92/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.