Manager - Business Reliability

About the Company

Our client provides financial services, providing comprehensive retail, leasing, and wholesale financial services to dealerships and customers across Canada. As a key player in the financial services industry, they are currently expanding their team to support major digital transformation initiatives.

About the Opportunity

This is a newly created leadership role designed to support a growing team and a multi-year digital transformation project launching in January 2026. This high-visibility position involves replacing legacy mainframe systems with cloud-based solutions and offers significant exposure to senior executives and board members.

Role Focus : You will be responsible for "keeping the lights on" while managing key vendors (including TCI / Tata) and assisting the CIO in the successful delivery of cloud migration projects.

Work Model : Mandatory 3 days onsite per week (currently Tuesday to Thursday).

Location : Markham, ON

Hours : Standard business hours (8 : 30 am to 5 : 00 pm).

Team : You will lead one Analyst and manage various vendors, with plans for two additional future hires.

About You

Experience : Minimum of 10 years of experience within IT production and infrastructure support teams.

Leadership : At least 7 years of IT management or leadership experience.

Cloud Migration : Excellent hands-on experience migrating on-prem legacy infrastructure to the cloud.

Disaster Recovery : Proven experience leading Disaster Recovery (DR) practices and supporting Business Continuity Planning (BCP) initiatives.

Frameworks : Strong proficiency in ITIL processes, specifically incident, change, and problem management.

Communication :  Nearly perfect communication skills, with the ability to work closely with internal stakeholders, US-based teams, and diverse vendors (IaaS, Network, On-Prem, and Telephony).

Bonus Items

Experience with Alpha (highly preferred vendor experience).

Experience managing complex digital transformations from mainframe to cloud environments.

Background in financial services or automotive credit industries.

Salary Range

$130,000 / year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote #  463792

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

• Virginia residents may access our state specific policies here .
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Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.