Customer Experience Lead-Guildford

Job Overview

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. The role reports to either the Store Manager or the Customer Experience Manager and is responsible for coaching associates, maintaining visual standards, managing payroll, and ensuring merchandise availability.

Responsibilities

• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences as the Head Coach through coaching, zoning, team selling, and personally selling.
• Conduct associate observations and coaching.
• Understand all associate roles and ensure all roles work for the good of the team and the customer.
• Link results to behaviors and actions to drive top-line sales.
• Independently manage labor hours within the store to drive top-line sales and profit.
• Own the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrate and lead company policy and procedures.
• Perform additional duties as assigned, including floorset mapping and execution, product launch support, onboarding, and shipment processing.
• Lift and carry up to 40 pounds, and bend, stretch, walk, and stand for prolonged periods as part of daily tasks.

Qualifications

Compensation

Minimum Salary : $19.00

Maximum Salary : $24.00

Equal Opportunity Employer

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.

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