Medical Office Assistant (MOA) - On-call / Casual, Burnaby Edmonds

Job Description

Job Description

Salary : $26.63 - $28.81 per hour

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan msteyx, kikm, qicy, qa : nn, SEMYOME, S'lh Tmxw (St : l), Stz'uminus, WSNE and Matsqui nationswhere we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US :

MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the2020 List of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces in Canada(100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated and experienced Medical Office Assistant who in collaboration with the Clinic team, will provide exceptional care and service to its community members! The ideal candidate will have had experience in a clinical setting and engaged with multiple and diverse stakeholders within the healthcare sector. The ideal candidate will also have exceptional communication skills and a demonstrated track record of working collaboratively with colleagues at all levels of an organization and across sectors. Not sure if you meet 100% of the qualifications? We encourage you to apply anyway!

POSITION SUMMARY :

In accordance with the mission, vision, values, and strategic directions of MOSAIC, client / patient safety is a priority and a responsibility shared by everyone within the organization, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Clinic Manager, the Medical Office Assistant (MOA), provides administrative day-to-day support to the clinic, plays a key role in ensuring a safe and welcoming environment for all individuals, interacting directly with prospective and returning patients who have highly complex medical and social needs through a positive, customer-service oriented and patient-focused approach. The clinic provides longitudinal primary care to unattached patients from four pre-designated priority populations. The clinic provides patients with ease of access to timely, person-centred, continuous, and culturally safe quality health services. As a member of an interdisciplinary team, the Medical Office Assistant, ensures patients and their families are supported in navigating the journey through the clinic.

KEY DUTIES AND RESPONSIBILITIES :

• Maintain and handle confidential information appropriately.
• Remain current with standards relevant to the program, project, or service.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Provide administrative and clerical assistance as needed. Including but not limited to :

Coordinate the flow of information internally and externally

operating a multi-line switchboard or phone, answering / directing incoming calls for staff, and taking messages as needed

Maintain a welcoming, inclusive, family-friendly environment that provides safety and security for children, parents / caregivers, and the community;

QUALIFICATIONS :

HOURS :

Casual / On-call position. Clinic opens Monday-Saturday from 8 : 30am to 5 : 00pm.

The successful candidate must be able to commute to our Edmonds Clinic location at 306-7366 Edmonds Street

Burnaby, British Columbia

COMPENSATION :

$26.63 - $28.81 per hour

BENEFITS : N / A

DEADLINE : ongoing until filled

IMPORTANT NOTES :