Senior Onboarding Integration Engineer

Overview

The Senior Integration Engineer for Logis Billing and CAD focuses on creating effective integration solutions to support clients during the onboarding process. This role involves configuring our applications to align with client needs, collaborating with internal experts, and balancing technical, business and product considerations. The candidate is a detail-oriented, proactive problem-solver who takes initiative and delivers high-quality solutions.

In this role, you will be central to onboarding Billing and Dispatch software, ensuring that our systems integrate smoothly with client infrastructures. Key responsibilities include designing and implementing integration solutions, addressing technical issues, and coordinating with clients to tailor our offerings to meet their needs.

Responsibilities

• Work closely with clients to understand technical requirements and provide tailored integration solutions.
• Design, develop, and manage APIs, middleware, and custom integration setups.
• Troubleshoot and resolve any integration challenges as they arise.
• Document integration processes and client-specific configurations.
• Act as a technical resource for internal teams and the Onboarding Specialist who manages the project, providing guidance during the onboarding phase.
• Identify potential risks in the integration process and proactively address roadblocks.
• Develop new processes and recommend process improvements to ensure optimal customer satisfaction.
• Support data conversions as required.
• Meet or exceed productivity metrics while enhancing the customer experience.

Qualifications

Benefits & Perks

About ESO

ESO is a fast-paced, growing data, technology, and research company focused on improving community health and safety through data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We serve thousands of customers from offices in the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every day. If you don’t match all qualifications, we encourage you to apply anyway. We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

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