Customer Service Representative

Customer Service Representative (CSR) – Order Processor

Location : North York / Toronto area (On-site)

Hours : Monday-Friday, 9 : 00 AM – 5 : 00 PM

Job Type : Permanent, Full-Time

Salary : $45,000 – $52,000 annually (based on experience)

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) – Order Processor to join our team. This role provides essential support to customers and sales representatives by managing orders, inventory inquiries, and product information in a fast-paced, collaborative environment.

What you’ll be doing

Provide telephone and email support regarding order status, product availability, and specifications.

Accurately process customer orders, quotes, and returns through online systems, email, and fax.

Recommend alternative products and promote additional sales opportunities through cross-selling or up-selling.

Maintain accurate inventory and delivery information, ensuring customer satisfaction.

Assist with requests for catalogs, samples, and other product information.

What you bring

Excellent written and verbal communication in English.

Strong computer skills, including Microsoft Word, Excel, and Outlook.

Highly organized with the ability to manage multiple tasks simultaneously.

Ability to work independently and collaboratively while taking initiative.

Experience with decorated orders for promotional products (preferably bags) or basic graphic software is an asset.

What’s Offered

Permanent, full-time employment with stable daytime hours

Competitive salary based on experience

Supportive, collaborative team environment

Opportunity to develop skills in customer service and order management

How to Apply

To support an efficient hiring process, please apply directly with your resume in Word or PDF format only (other formats may cause an upload error). Submitting your resume will create a unique profile in our system, and a short questionnaire will be emailed and texted to you.

If your experience and preferences align with this opportunity, a member of our team will be in touch. Please note that the start date is scheduled for the new year.

Please complete the questionnaire to help us finalize your application and set up your file.