Customer Service Broker (Home & Auto Insurance)
Join to apply for the Customer Service Broker (Home & Auto Insurance) role at Orbit Insurance Services .
We are part of the OTIP Group of Companies, dedicated to delivering meaningful benefits support and service by valuing employees and putting them at the center of everything we do.
What You’ll Do
As a licensed Insurance Broker, you’ll help members navigate their automobile and property policies. You’ll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.
Why You’ll Love This Role
- Engage & Assist : Answer coverage inquiries, process policy changes, and ensure members receive personalized, professional service.
- Resolve Challenges with Confidence : Handle concerns with care, identify solutions, and deliver resolutions that leave a lasting positive impression.
- Build Trust & Growth : Provide insights into insurance products, help members make informed coverage decisions, and identify growth opportunities.
- Leverage Your Expertise : Apply underwriting standards, assess risk, and ensure policies align with regulatory binding requirements.
- Keep Things Organized : Process rewrites, maintain accurate records, and document insurance transactions efficiently.
- Stay Informed : Collaborate with management, flag key issues, and keep up with industry developments.
Qualifications
Minimum 2 years of experience, preferably in personal lines with automobile and property insurance policies.Active AIC license required.Exceptional communication skills and ability to deal effectively with all levels of internal and external stakeholders.Excellent problem-solving skills to handle customer issues pleasantly and positively.Superior time management and organizational skills to handle competing priorities.Intermediate knowledge of Microsoft Office Suite; preference for experience with Epic and insurance company portals.Bilingualism (French / English) considered an asset.Some of the Perks We Offer
A rewarding salary and bonuses.Industry-leading group benefits with 100% premium coverage (excluding LTD) starting on day one.Defined benefit pension plan.100% coverage of approved continuing education and licensing fees.Access to learning resources, including LinkedIn Learning.Flexible work-from-home and hybrid options.Opportunities for advancement.We value diversity, equity, and inclusion. We are an equal opportunity employer and encourage applications from all qualified individuals. Only selected candidates will be contacted.
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