Operations Coordinator

Job Description

Job Description

About the Role

The Client is a growing HVAC company with big targets — and we're looking for a Dispatcher / Operations Coordinator who's ready to grow with us.

This is a key role that keeps our operations running smoothly day-to-day. You'll manage technician scheduling, customer communications, quoting, invoicing, and reporting — all through our centralized platform, BuildOps.

We're looking for someone with 5+ years of experience in a similar position, ideally within the HVAC or skilled trades industry. You should be confident managing multiple priorities, communicating clearly, and helping refine internal processes.

We value initiative and collaboration. We want someone who comes in every day ready to share their ideas, find efficiencies, and help us build better systems. As our company continues to expand, this position will evolve — leading to new responsibilities and the opportunity to help hire and mentor additional office staff.

Key Responsibilities

Daily Operations

• Prepare and send Customer Experience Reports each morning, summarizing work completed the previous day (target : within 24 hours).
• Schedule and dispatch HVAC technicians for service, installation, and maintenance calls using BuildOps.
• Monitor technician progress and update schedules to accommodate urgent calls or changes.
• Communicate clearly with clients and field staff to ensure timely and professional service delivery.

Administrative & Financial

Team & Client Coordination

Qualifications

What We Offer