Customer Account System Administrator

Customer Account System Administrator - (CUASA.1)

Job Title

Customer Account System Administrator

Job Type

Full-time

Union

CUPE

# of work hours per week

35

Location

Job Description

The Thompson-Nicola Regional District

The Thompson‑Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the traditional Tk̓emlúps te Secwépemc Territory, situated within the unceded ancestral lands of the Secwépemc Nation.

Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson‑Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions showcases the region's beauty – pristine but rugged mountains, rolling grasslands, lush evergreen forests, and historical and modern areas, all within 45,000 square kilometers. Headquartered in the heart of downtown Kamloops, the TNRD provides a wide range of local government services to the population of 144,000 living within its 11 diverse municipalities and 10 electoral areas.

The Position

The Customer Account System Administrator supports and enhances the work of the Solid Waste & Recycling Department by administering technology solutions at TNRD solid waste management facilities. Reporting to the Operations Supervisor of Solid Waste & Recycling, this position oversees scale house and transfer station point of sale operations, including administering the scale and mobile software system, overseeing waste disposal fee processing and monthly account customer billing, resolving customer service issues, tracking and reporting waste and recycling data, coordinating weigh scale maintenance to ensure regulatory compliance, providing training to contractor staff on operational procedures and ensuring bylaw / policy compliance by contract staff / site users.

Responsibilities

Scale / Mobile Software System Administration

• Maintain and administer scale and mobile software and hardware systems, manage user access, and provide training to system users.
• Identify and resolve software and hardware issues, offer user support and troubleshooting.
• Oversee the re‑loadable eco‑card program (including new account setup, customer top‑up payments, and error corrections).
• Create new customer accounts in the system.

Daily Transaction Oversight & Data Integrity

Financial Coordination & Reporting

Regulatory Compliance & Reporting

Customer & Stakeholder Support

Job Requirements

Education & Experience

Knowledge, Skills & Abilities

This position falls under the provisions of the Collective Agreement with the Canadian Union of Public Employees, Local 900. The placement of the Customer Account System Administrator is at Pay Grade 8, which is $2,772.99 to $3,207.89 / biweekly or $72,097.74 to $83,405.14 / annually (2025). This position requires a Criminal Record Check and a valid Class 5 BC Driver's License (must provide a clean Driver’s Abstract).

Applications must be submitted by 11 : 00pm PST, and include a cover letter and a resume outlining your qualifications and experience.

Due to a high volume of applicants, only those moving forward in the hiring process will be contacted. Thank you for considering the Thompson Nicola Regional District as a place to share your talents!

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