Business Development Manager

Job Description

Job Description

Reporting to the Franchise Owner, the General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will be required to manage the Operations and Sales Managers and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Business Management

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and / or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Oversee and support supervisors & managers on project work to comply with assigned deadlines / schedule
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the clients wellbeing
• Conduct regular one-on-one meetings with managers & supervisors to review key deliverables and actual performance relative to projected expectations
• Lead periodic team performance meetings to increase productivity, engage and monitor moral of staff / crews
• Maintain involvement in the communication process with home and business owners, sub-contractors, and other possible vendors
• Resolve operating problems and difficulties, and authorize operational procedures within span of control
• Provide advice, guidance, and direction to managers and staff to support employee success
• Enforce values, expectations, and support ongoing training and as needed
• Foster engagement with staff / crews by holding events, meetings, activities to recognize achievements and plan business objectives

Client Services

Administration

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Franchise Owners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Educational Requirements

Education Required : High school diploma is required.

Degree or diploma in Operations / Business Management is preferred.

Other Education / Certification / Training preferred : n / a

Work Experience Requirements

Work experience required : Minimum of three (3) years of managerial experience in a franchise and / or operations environment, preferably in cleaning and / or restoration services.

Job related experience required : Minimum six (6) eight (8) years of progressive experience in cleaning and / or restoration services is required.

Technical Requirements

Equipment : n / a

Software : n / a

Other : n / a

Competencies

Physical Requirements

This position requires a moderate level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of the office occasionally.