Quality Improvement Consultant - Quality Management

Quality Improvement Consultant - Quality Management

Reporting to the Director, Quality and Practice, the Quality Improvement and Patient Safety Consultant has a keen interest and demonstrated experience in leading and facilitating processes related to quality improvement, patient safety, accreditation, and critical incident management. This role supports corporate initiatives and collaborates with organizational leadership and staff to develop policies and procedures that ensure high-quality care, minimize patient harm, and foster a culture of continuous improvement.

A key focus of this role includes the implementation and sustainability of accreditation standards, ensuring compliance with national best practices and regulatory requirements. The consultant will support the organization’s Quality Improvement Plan (QIP) by facilitating the selection, monitoring, and achievement of quality indicators aligned with strategic priorities. The role also analyzes patient safety incident data and patient care trends to drive evidence-based improvements and proactively address potential risks.

The consultant collaborates with key stakeholders to implement solutions for identified improvement opportunities, map out new processes, test changes, and evaluate the impact of quality and patient safety initiatives. This includes supporting accreditation readiness activities, such as facilitating mock surveys, preparing evidence submissions, coordinating tracer activities, and ensuring alignment with Accreditation Canada standards.

In addition, this position supports the critical incident management process, assisting clinical leaders with the identification, review, and resolution of incidents. The consultant will coordinate and facilitate root cause analyses, lead interdisciplinary debriefings, and help translate learnings from incidents into system-level improvements. They will also promote a Just Culture approach to ensure lessons learned contribute to proactive risk mitigation strategies.

The role is responsible for implementing evidence-based quality improvement strategies, leading accreditation activities, and supporting the successful execution of the Quality Improvement Plan (QIP) to enhance patient care outcomes. The consultant works with clinical leaders, frontline staff, and interdisciplinary teams to drive improvements that align with the organization’s strategic priorities and accreditation standards.

Accountabilities

• Conduct surveillance and analysis of patient safety incidents, quality indicators, and accreditation-related metrics to identify trends and areas for improvement.
• Lead and support the coordination of critical incident reviews, root cause analyses, and accreditation tracers to drive system improvements.
• Collaborate with clinical leaders and staff to develop and implement policies, procedures, and improvement strategies that enhance quality, safety, and accreditation readiness.
• Support the planning, implementation, and monitoring of the Quality Improvement Plan (QIP) to ensure measurable improvements in patient care outcomes.
• Engage frontline staff in quality and patient safety initiatives, including education, knowledge translation, and participation in accreditation activities.
• Provide project management and data analysis support for quality improvement, accreditation, and risk management initiatives.
• Maintain and optimize systems that support patient safety incident reporting, accreditation evidence collection, and QIP progress tracking.
• Attend and contribute to various quality, patient safety, and accreditation committees as required.

Qualifications

Additional Information

Osler values inclusivity and diversity in the workplace. We welcome applicants from diverse backgrounds. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca. Only those selected for an interview will be contacted.

Location : Brampton, Ontario, Canada, with related travel as needed.

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