Sr. Observability Architect

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:
We are seeking an experienced Senior Observability Architect to lead the design, implementation, and management of a comprehensive observability strategy within our organization. This role is crucial for ensuring our telecommunications systems—including networks, platforms, and customer experiences—are proactively monitored, resilient, and optimized for performance and reliability.

What you'll do:

• Design and Lead Observability Architecture: Develop and implement an observability framework tailored for complex hybrid environments involving physical networks, virtualized platforms, and cloud-native services. You will own the architecture and roadmap for observability across these systems.
• Dynatrace Implementation & Management: Deploy, manage, and expand Dynatrace capabilities such as Grail, AppEngine, Session Replay, and Kubernetes Observability to enhance observability maturity across telecom domains, including OSS/BSS, 5G core, and edge platforms.
• Service Telemetry & Instrumentation: Collaborate with various teams—software engineers, network specialists, and operations analysts—to define telemetry standards and ensure consistent instrumentation across distributed systems using Dynatrace SDKs, OneAgent, and OpenTelemetry standards.
• End-to-End Monitoring: Enable full-stack monitoring and alerting solutions that cover application performance, network health, infrastructure status, synthetic testing, and user experience, with a strong focus on telecom KPIs.
• Automation & Integration: Integrate observability practices into CI/CD pipelines, network orchestration systems (e.g., ONAP), ITSM platforms, and service assurance workflows to drive automated diagnostics and improve MTTR.
• Incident Management & Support: Provide critical insights during incidents through root cause analysis and proactive anomaly detection, supporting problem management and resolution efforts.
• Standards & Governance: Define best practices and governance frameworks for observability, including naming conventions, tagging strategies, SLIs/SLOs, data collection, and access controls.

What you bring:

• Extensive experience (minimum 5+ years years) in observability, network performance monitoring, or infrastructure architecture, with a preference for telecom or service provider environments.
• Proven expertise in deploying and managing Dynatrace solutions, with knowledge of advanced features and integrations.
• Strong understanding of telecom architectures, including OSS/BSS systems, NFV, SDN, and 5G Core/Edge infrastructure.
• Experience with cloud-native platforms (Kubernetes, AWS, Azure, GCP) and observability tools like OpenTelemetry, Prometheus, Grafana, ELK, and Splunk.
• Proficient in scripting and automation (Python, Bash, PowerShell) and infrastructure as code tools (Terraform, Ansible).
• Excellent communication skills and ability to lead cross-functional collaboration in high-stakes environments.
• Dynatrace Certified (Associate or Professional)
• Experience with TM Forum standards, 3GPP, ITU-T, or integrating observability in telecom service assurance workflows
• Familiarity with fault management and performance analytics platforms.

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 324313