Technical Support Specialist (Automated Machinery)

Technical Support Specialist (Automated Machinery)

InVision Staffing Services Inc. provided pay range

This range is provided by InVision Staffing Services Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$35.00 / hr - CA$45.00 / hr

InVision is a Professional Recruitment Firm specializing in Engineering, Industrial / Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.

Our client, a leading OEM Machine Designer is currently looking for a Technical Support Engineer to join their growing team.

Working with the Territory Technical Support team, the Technical Support Engineer is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensuring contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, the support engineer is responsible for investigating the root cause and working together with the customer and service team on solutioning any problem in a timely manner. The support engineer interacts with the Customer’s Program Manager, Technical Support Team, and Engineering.

Responsibilities :

• Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
• Interpret the data, compare against established limits and identify and rank issues or concerns.
• Document using the existing Call (VA#) system within BaanLN, entering each issue / concern to allow for open issue management by the A+ Support Team.
• Troubleshoot and solution whenever applicable, any issue being detected.
• Share findings depending on severity and select the best means to update the A+ Program Manager. Escalate if necessary.
• Contribute to Weekly report content for A+ Program Manager.

Qualifications :

Working Schedule and Location :

Employment Rewards :

Application Process :

All Qualified candidates will be contacted.

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind :

It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Manufacturing

Industries

Manufacturing, Automation Machinery Manufacturing, and Industrial Machinery Manufacturing

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