Planet Fitness Assistant General Manager Westdale

Planet Fitness General Manager – Etobicoke, Toronto, ON

Address : 180 Queens Plate Drive, Toronto, ON M9W 6Y9, Canada

We are looking for an energetic and customer‑focused General Manager to lead our Etobicoke club. The role involves overseeing club operations, delivering a judgement‑free member experience, and ensuring financial success.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high‑performing team of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members and guests, ensuring staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Provide exceptional customer service at all times.
• Lead by example, maintain accountability for direct reports by coaching and ensuring adherence to Planet Fitness values and goals.
• Administer weekly / bi‑weekly employee payroll and perform payroll-related administration.
• Resolve employee issues or concerns; manage progressive discipline and termination as needed.
• Lead front‑desk activities : greet members, answer calls, check‑in members, handle new‑member sign‑ups, facilitate member requests, and resolve member issues.
• Oversee cleanliness and maintenance of the facility, ensuring the front desk and lobby are clean and orderly and participating in regular facility cleaning.
• Ensure safety of employees, members and club property; report equipment or facility repairs to Maintenance.
• Manage marketing efforts, approve marketing promotions, and authorize expenditures and refunds.
• Make daily bank deposits, prepare HR related forms, and send to Corporate HR and Payroll Team.
• Track statistics and reports on a weekly, monthly and annual basis.
• Provide backup support for absent employees and perform any other duties required by club needs.

Qualifications / Requirements

Physical Demands

Continual standing and walking; continual talking and listening in person or on the phone; must lift up to 50 lbs and bend, crouch and reach on a daily basis; occasionally encounter toxic chemicals.

Equal Opportunity Employer

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, or any other protected characteristic.

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