Technical Support Analyst (EDI)

Technical Support Analyst (EDI)

The Technical Support Analyst is responsible for providing support for our client’s EDI / WMS systems. Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. Highly analytical and able to understand business needs, the Technical Support Analys has hands-on experience with IT systems and the ability to coach, train and educate end users as required. Responsible for maintaining the overall technology and ensuring continual use and operation.

Responsibilities

• Provide first level analysis of an incident and / or a solution to it in order to restore our client’s EDI system
• Perform remote troubleshooting, installation and repairs using remote support tools
• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation
• Ensure connectivity of all systems
• Monitor inbound Secure File Transfer Protocol (SFTP) site
• Move, add and / or update end user technology-related devices which include updating configuration items
• Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

This is a contract hybrid position located in Brampton, ON with an annual salary of $55,000.00 plus bonus.