Talent.com
Help Desk Technician
Help Desk TechnicianUniserve Communications Corporation • Surrey, BC, Canada
Les candidatures ne sont plus acceptées
Help Desk Technician

Help Desk Technician

Uniserve Communications Corporation • Surrey, BC, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

Uniserve Communications Corporation

Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Technician to be part of our team in Vancouver. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business.

Position Overview:

The Help Desk Technician understands the importance of customer service and is able to resolve a variety of basic technical and administrative issues. The ideal candidate thrives in a fast-paced environment, excellent problem solving and has the ability to multi-task quickly and adapt to change.
Help Desk Technicians work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner.

Tasks and Responsibilities:

  • Serve as the first point of contact for end users via email, calls, chat or tickets providing technical assistance and billing support for incoming queries and issues related to services such as email, hosting, connectivity and password resets.
  • Triage tickets by prioritizing and entering as much detail as possible before escalating to appropriate teams, resolving if possible.
  • Process orders, forms and applications for connectivity including telephony, transit and other services.
  • Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation.
  • Monitor a prioritized queue of various customer issues technical and non-technical.
  • Ensure customers are aware of any service impacting events via updating the website, emails, phone calls or other mediums.
  • Shipping and receiving of hardware for residential connectivity which requires being on site several times a week.
  • Basic office duties while on site
  • On site health checks for data center and associated hardware.
Skills, Experience and Qualifications:
  • Basic technical aptitude and fundamental understanding of information technology, including computer systems, networking and operating systems.
  • Basic understanding of email systems, web hosting, internet services (cable/dsl/fibre) and VOIP.
  • Must be fluent in English both verbally and written.
  • Excellent communicator and team player.
  • Ability to solve technical issues with courtesy and professionalism.
  • Ability to prioritize and escalate effectively in high pressure situations.
  • Strong focus on accountability and ownership.
  • Previous experience in a managed services company or internet services provider is an asset.
Benefits and Perks
  • Competitive salary starting at $40,000 and benefits package(s).
  • Dynamic team-oriented environment.
  • Opportunity for quick career advancement.

Note: Candidates must be legally able to work in Canada. Only qualified candidates will be contacted for an interview.

Interviews will begin at the end of January 2026

Powered by JazzHR

YMRuDt1rOj

Créer une alerte emploi pour cette recherche

Help Desk Technician • Surrey, BC, Canada

Offres similaires

Help Desk Representative (Entry-Level)

GenBioVancouver, Metro Vancouver Regional District, CA
Temps plein

We’re looking for a friendly and reliable Help Desk Representative to join our team.This is a great entry-level opportunity for someone who enjoys helping others and is interested in starting a car...Voir plus

 • Offre sponsorisée

Manager, Helpdesk Support

Houle Electric CanadaBurnaby
Temps plein

Lead and manage the helpdesk support team in delivering exceptional technical support to internal users.This role is responsible for overseeing daily help desk operations, managing a team, and ensu...Voir plus

 • Offre sponsorisée

IT Help Desk Analyst — On-Call Tech Support

West Coast Reduction Ltd.Vancouver, Metro Vancouver Regional District, CA
Temps plein

A reputable family-owned company in Metro Vancouver is seeking an IT Technical and Application Support specialist.The role involves providing technical assistance across all divisions, resolving is...Voir plus

 • Offre sponsorisée

Remote Bilingual Help Desk Analyst for Client Technical Support

Frontline Managed ServicesVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

Join the team as a remote bilingual Help Desk Analyst, assisting clients with technical issues across various platforms.Use your troubleshooting skills to diagnose and resolve queries effectively.T...Voir plus

 • Offre sponsorisée • Nouvelle offre

Technician Onsite Support

AVI-SPL CanadaBurnaby, Metro Vancouver Regional District, CA
Temps plein

Join to apply for the Technician Onsite Support role at AVI‑SPL Canada.The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to p...Voir plus

 • Offre sponsorisée

Dynamic On-Site IT Support Technicians Needed for Big Event

Excis ComplianceVancouver, Metro Vancouver Regional District, CA
Temps plein

Unlock a unique opportunity as an IT Support Technician at a prominent global sporting event.Provide critical on-site technology support to ensure everything runs smoothly.Join us at BC Place for t...Voir plus

 • Offre sponsorisée

Support Specialist (Help Desk)

LEAP Legal Software PtyVancouver
Temps plein

We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Vancouver, BC, with a hybrid work pattern.The Support Specialist will foc...Voir plus

 • Offre sponsorisée

IT Help Desk Specialist - Windows & 365 (Hybrid)

Union Gospel Mission (Vancouver)Vancouver, Metro Vancouver Regional District, CA
Temps plein

A community support organization in Metro Vancouver is seeking a Support Desk Analyst.The role involves providing technical assistance and support for desktop and laptop computers while working in ...Voir plus

 • Offre sponsorisée

Imaging Helpdesk Technician - Onsite IT Support Specialist

International Financial GroupVancouver, Metro Vancouver Regional District, CA
Temps plein

A leading financial services firm is seeking an IT Helpdesk Support Analyst in Vancouver.The role involves providing in-person and remote IT support, deploying PCs, and resolving hardware issues.Ca...Voir plus

 • Offre sponsorisée

IT Service Desk Specialist

First National FinancialVancouver, Metro Vancouver Regional District, CA
Temps plein

Great location! Steps away from the main public transit station.Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!.Eligibili...Voir plus

 • Offre sponsorisée

IT Service Desk Specialist

First National Financial LPVancouver, Metro Vancouver Regional District, CA
Temps plein +1

Vancouver, BC – Great location! Steps away from the main public transit station.Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportuni...Voir plus

 • Offre sponsorisée

IT & AV Service Coordinator — Help Desk Specialist

TLD, a Corporate Division of London DrugsRichmond, Metro Vancouver Regional District, CA
Temps plein

A technology solutions provider in Richmond, BC is hiring a Service Coordinator II to join their Help Desk team.This role involves coordinating service operations in IT and Audio Visual support, of...Voir plus

 • Offre sponsorisée

Level 1 Support Desk Analyst

Sony Pictures EntertainmentVancouver
Temps plein

Become a vital first line of support as a Level 1 Support Desk Analyst.Engage with internal clients to manage incidents and service requests, ensuring effective solutions and timely escalations.In ...Voir plus

 • Offre sponsorisée • Nouvelle offre

Onsite IT Support Technician - Tier 2 (6-Month Contract)

Supra ITSBurnaby, Metro Vancouver Regional District, CA
Temps plein +1

A leading IT services provider is seeking a Field Tech Analyst (Tier 2) for onsite technical support at client locations in Burnaby.This 6-month contract role offers the opportunity to transition i...Voir plus

 • Offre sponsorisée • Nouvelle offre

Remote Help Desk Intern: Rideshare Support & Onboarding

MypocketrideVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A forward-thinking ride-sharing platform is seeking a Help Desk Support intern to assist riders and drivers, addressing inquiries and resolving issues across the trip lifecycle.The intern will gain...Voir plus

 • Offre sponsorisée • Nouvelle offre

Remote IT Help Desk Technician — Grow Your Career

Powergroup ResourcesVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A managed IT services provider is seeking a Level 1 Support Desk Technician in Vancouver.This full-time role involves providing technical support for various IT issues and ensuring client satisfact...Voir plus

 • Offre sponsorisée

IT Service Desk Technician Focused on User Support Excellence

Dilawri Group of CompaniesVancouver, Metro Vancouver Regional District, CA
Temps plein

Launch your IT career as an IT Service Desk Technician, providing critical first-level support in a vibrant dealership environment.Engage with cutting-edge technologies while ensuring user satisfac...Voir plus

 • Offre sponsorisée

Help Desk Analyst - Senior (Remote) JP850

PathlionVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed...Voir plus