- Education :
- Expérience :
Education
No degree, certificate or diploma
Work setting
Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Experience
- Will train
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 to 40 hours per week
Front Desk Agent
Customer Service or Front Desk position in the Hospitality industry preferred. Handle any complaints and service recovery as needed with the supervision of Front Desk Manager. ...
Front Desk Agent
Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks. Promote positive guest relations to all individuals approaching the Front Desk. Document pertinent information in the Front Desk Pass-On. ...
front desk agent
No degree, certificate or diploma.Investigate complaints and claims .Register arriving guests and assign rooms.Resolve complaints and claims .Take, cancel and change room reservations.Provide information on hotel facilities and services.Provide general information about points of interest in the are...
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Education: Secondary (high) school graduation certificate.Experience: Experience an asset.Process money, cheques and credit/debit card payments.Receive payment for goods or services.Calculate daily/shift payments received and reconcile with total sales.Stock shelves and clean counter area.Accept res...
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At Jack’s, we may be all about the south, but we’re also all about YOU! If you want to join a family-friendly company filled with great folks, work somewhere you love, and learn how to make a true southern biscuit, Jack’s is the place to be! .As a Jack’s team member, you’ll be the first smiling face...
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Secondary (high) school graduation certificate.Greet people and direct them to contacts or service areas.Provide basic information to clients and the public.Maintain work records and logs.Perform clerical duties, such as filing and sorting and distributing mail.Answer telephone and relay telephone c...
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Provide information on hotel facilities and services. ...
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