client relations manager

Education

• Bachelor's degree

Tasks

• Review written material, such as reports, briefs, speeches, presentations and press releases
• Hire, train, direct and motivate staff
• Manage contracts
• Market business services
• Plan and control budget and expenditures
• Act as spokesperson for an organization
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Supervise technical and support staff
• Recommend measures to improve productivity and product quality
• Mediate labour disputes and grievances
• Establish and implement policies and procedures
• Enforce policies and procedures
• Plan, develop and organize the policies and procedures of establishments
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Represent the company within various economic and social organizations
• Hire, train and supervise staff
• Plan, organize, direct, control and evaluate daily operations
• Provide expertise in response to clients needs
• Oversee operational logistics of the organization
• Develop action plans

Area of specialization

• Quality improvement

Personal suitability

• Client focus
• Flexibility
• Team player
• Analytical

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week