Service Coordinator

About Us

Consilium Safety Group is a global leader in fire and gas safety technology with over 100 years of experience. Our innovative solutions protect lives assets and the environment across marine energy real estate and New Energy sectors. With headquarters in Gothenburg and more than 55 offices worldwide were shaping the future of Safety-Tech through innovation and expertise.

At Consilium we thrive in a fast-paced positive and collaborative environment. We encourage initiative creativity and ownership giving every team member the opportunity to make a real impact.

About the Role

We are seeking a hands-on organized and proactive Service Coordinator to join our team in Canada this key role you will ensure smooth service operations coordinate with technicians and manage administrative and logistical tasks to support our customers. Your work will directly contribute to customer satisfaction and the efficiency of our service delivery.

Key Responsibilities

Plan organize and monitor service attendances support cases guarantee matters and Annual Performance Tests (APT) as requested by customers and Consilium offices.

Ensure efficient processing of customer orders and scheduling to guarantee timely service delivery.

Manage the flow of spare parts and supplies receiving storage and distribution to ensure all teams have what they need when they need it.

Respond to customer inquiries within 24 hours and provide accurate quotations for service attendances.

Maintain complete documentation for all service cases in Consilium CRM and local servers.

Generate customer invoices within 7 days of service completion.

Coordinate purchase orders verify order confirmations and track back-orders and returns.

Support sales teams and collaborate with suppliers freight partners and warehouse staff.

Perform administrative general warehouse duties and periodic physical inventory counts.

Assist with training of co-workers and when needed external customers.

Follow all routines and processes within Consiliums Quality Management System including environmental health and safety standards.

What Were Looking For

Strong organizational skills and attention to detail.

Excellent communication skills to interact with customers suppliers and internal teams.

Hands-on approach to problem-solving and process improvement.

Proactive mindset with the ability to manage multiple priorities in a fast-paced environment.

Experience with ERP / CRM systems is an advantage.

Previous experience in service coordination logistics or customer support is highly valued.

Why Join Us

At Consilium your work directly contributes to our mission : saving lives . You will join a global team with a shared commitment to safety innovation and excellence. We offer opportunities for growth development and meaningful impact in your career.

Our core values One Global Team We Deliver and I Take Responsibility I Take Initiative guide everything we do.

If you are motivated organized and ready to make a difference we want to hear from you!

Apply today and become part of our mission to protect lives assets and the environment.

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1