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Analyst IT Support
Analyst IT SupportDeloitte • Saskatoon, Saskatchewan, Canada
Analyst IT Support

Analyst IT Support

Deloitte • Saskatoon, Saskatchewan, Canada
Il y a 6 jours
Type de contrat
  • Permanent
Description de poste

Job Type : Permanent

Work Model : On-site

Reference code : 131772

Recruiter : Maliha Arif

Primary Location : Saskatoon, SK

All Available Locations : Saskatoon, SK; Regina, SK

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

Do you enjoy collaborating with others to help solve problems? Keep reading!

What will your typical day look like?

You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other DT-Canada teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and / or regional technology initiatives and acquisitions. You will collaborate with other DT-Canada teams to continually identify, design and implement enhancements. While our work may sometimes be remote, you will be required to be in the office. You will work primarily from the Deloitte Regina and / or Saskatoon locations though travel may be required around various offices.

About the team

Our Support Services Team provides end-user support to our diverse base of professionals. The IT Support Services Team is part of the larger Deloitte Management Services organization that delivers internal services to the firm's practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.

Enough about us, let's talk about you

You are someone with :

  • Post-secondary education, in an IT discipline.
  • 2-4 years of experience providing hardware / software support in a Windows environment with advanced knowledge of supporting Microsoft O365 suite of products.
  • Familiarity with Microsoft Teams, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
  • 1-2 years of experience providing hardware / software support in a Mac / MacBook environment with general knowledge of MacOS.
  • Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and MacOS.
  • Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
  • Strong, effective, and clear communication skills, with an ability to adjust messaging appropriate to the audience.
  • A post-secondary education in an IT discipline would be an asset as well as a CompTIA A+ Certification and / or an ITIL Foundations Certification.
  • Note : This position is a 100% on-site role due to the nature of the job responsibilities. On-site presence is required to ensure effective collaboration, hands-on support, and the secure management of our infrastructure and systems .

    Total Rewards

    The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

    Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

    Our promise to our people : Deloitte is where potential comes to life.

    Be yourself, and more.

    We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

    You shape how we make impact.

    Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

    Be the leader you want to be

    Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

    Have as many careers as you want.

    We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

    The next step is yours

    At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

    We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

    When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

    Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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