Autonomous Shuttle Attendant

Job description

HireArt is helping an on-demand, autonomous ride-hailing company hire an Autonomous Shuttle Attendant to serve as the real-time, in-person human point of contact for company employee riders at designated areas.

This role will include providing badge authentication, hailing vehicles, performing light crowd control and assisting the rider on next steps in the event of a service disruption or emergency.

The ideal candidate has expertise in customer service execution, exceptional empathy, patience and a relationship-oriented mindset.

Available Shifts:
Wednesday-Sunday or Thursday-Monday | 7:00 AM - 3:30 PM or 11:30 AM - 8:00 PM

As an Autonomous Shuttle Attendant, you will:

• Uphold a safety-centric, inclusive and open-communication culture.
• Greet passengers and provide them with a warm and welcoming experience.
• Authenticate riders via badge scanners.
• Hail company vehicles back and forth between locations.
• Communicate with cross-ops partners via vehicle slack threads.
• Perform light crowd control.
• Provide service status communications.

Requirements

• 2+ years of experience in customer service, retail or another customer-facing role
• Excellent communication and interpersonal skills
• Customer-focused with a strong commitment to providing a positive experience
• Attention to detail and ability to follow protocols accurately
• Proactive mindset and resourcefulness
• Willingness to work flexible shift hours and locations

Physical Requirements:

• Ability to stand, walk and be on your feet for extended periods outside
• Ability to lift and carry moderate loads

Preferred Skills:

• Experience in high-stress situations, including knowledge of de-escalation techniques

Benefits:

• Pre-tax commuter benefits
• Employer (HireArt) subsidized Healthcare Benefits (Eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Commitment:This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.