Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Position Purpose Summary
The Shelter Manager provides holistic leadership to all shelter programs led by The Salvation Army, including the Emergency Shelter and the Evergreen Apartments in accordance with The Salvation Army mission, values and standards.
- Serves as a leader for all The Salvation Army sheltering program operations in Campbell River
- Oversee Guest and Tenant Services – Case Management
- Serves as The Salvation Army representative to Shelter Guests, Apartment Tenants and Visitors
Key Accountabilities
Serve actively as a member of the Senior Management Team for Ocean Crest Community Ministries as well as participate in other meetings and committees as neededOversee maintenance of Sheltering Policies & Procedures in compliance with Accreditation Standards of The Salvation Army and adjust or develop as required, with approval from Corps OfficerEnsure all written reports for government purposes as well as for The Salvation Army are completed accurately and in a timely mannerUnderstanding of The Salvation Army Policies and ProceduresUnderstanding of the Collective Agreement between The Salvation Army and the BCGEUEnsure objectives of contracts with BC Housing and Vancouver Island Health Authority are being metDirectly responsible for Staff & Volunteers recruiting, training, orientation, evaluation and disciplineEnsure challenges are reviewed and resolved (this includes staff and volunteers)Review, approve and submit staff timesheets to Finance Administrative AssistantDirectly oversee day to day operation of Evergreen Apartments and Evergreen Emergency ShelterDirectly responsible for monitoring and building budgets for Shelter programsChair monthly staff meetingsBe available to shelter staff, sharing on‑call duties that may involve contact after hours and weekends. May require being on‑site or on the phone approvalEnsure properties are maintained properly, including both short and long‑term strategiesOversee Occupational Health and Safety for all shelter staff and volunteers, in conjunction with the Safety CommitteeRelieve the Community Ministries Supervisor in their absence and oversee the various community ministriesWork with Community Ministries Supervisor in developing programs that will assist shelter guests in moving towards obtaining long‑term housingDevelops, leads and arranges training for all shelter team members, as well as other Ocean Crest team members where possible. This also includes proper record‑keepingEnsure Shelter volunteers receive proper training and supervisionOther duties as requiredHealth & Safety
Serves on the Occupational Health and Safety Committee – Management RepresentativeEnsures there is a unionized shelter representative to serve on the Joint Occupational Health and Safety CommitteeDevelops and monitors health, safety & environmental procedures and ensures that all staff are aware of procedures and are trainedImplements appropriate safety and security procedures as necessary and ensures the Health & Safety Manual is currentDevelops and monitors emergency procedures and ensures that all staff are aware of procedures and are trained; conducts periodic fire drillsOcean Crest has had long‑standing policies of providing a safe and healthful workplace, protecting the environment and conserving energy and natural resources. Every employee is expected to follow this policy and to report an environmental, health or safety concern or suggestion for improving our environmental impact to their manager.Managerial Responsibility
Reports directly to Corp. OfficerDirectly responsible for hiring, orientating, training, and evaluating in concert with Territorial / Divisional standards and collective agreementsDirectly responsible for discipline and termination in concert with Territorial standards; submits and acts on incident reports; deals with complaints, with approval from the Corps OfficerActively participates in interviewing potential employees along with Employee DesignateProvides direction and supervision to all shelter team members, including annual performance reviews (PEAC)Maintains EMS (Environmental Management System) for shelter operations by ensuring goals and targets are being metFinancial & Materials Management
The incumbent prepares annual budgets or revenue projections for the department; monitors departmental expenditures; may liaise with auditors or funding officials. The Shelter Manager has input to new policies and procedures pertaining to the management of financial resources.
Working Conditions
The incumbent’s work environment is typically the Shelter. The incumbent will work under the following disagreeable conditions :
Inappropriate behaviour by people in crisisWork schedule affecting lifestyleThe above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.
Education and Experience Qualifications
Education, Qualifications and Certifications
The successful job applicant will have graduated from a related specialized Post Secondary course.
Minimum of two years’ experience in management or related field.
NOTE : An alternative level of education and experience may be acceptable.
Food Safe Level 1First Aid Level 1 certificationValid Driver’s license and clean driver’s abstractCriminal Records Check (for vulnerable people and children)Experience and Skilled Knowledge Requirements
At least 2 years of prior related experience, including experience in a wide range of social service programs, managing people and resources, managing a unionized setting, and communicating orally and in writing with government officials and / or funders. Would be an asset.
Skills and Capabilities
Fluent spoken and written EnglishExcellent team and interpersonal skillExcellent computer skills and organizational skills
Excellent time management skillsCompensation
The target hiring range for this position is $62,673.90 to $78,342.38 with a maximum of $94,010.85. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
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