Case Manager- ACTT South East

Why work for CMHA York Region

We deliver quality mental health and addictions services that promote recovery and health and end stigma.

Our Values:

• Responsive to the needs of our clients their families and our communities
• Respectful in how we meet the needs of our clients and staff in each interaction
• Committed to delivering the highest quality of care every time
• Innovative in our approach to meeting our clients and communities needs
• Inclusive in how we work and serve our clients

Team Values:

• We create belonging
• We build better
• We deliver

We offer an inclusive innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth safety and well-being of employees and offers:

• HOOPP(Healthcare of Ontario Pension Plan)

Learn more about us by visiting: are hiring a Case Manager on our Assertive Community Treatment Team (ACTT) South East!

Role: Contract Full-Time: Until May 29 2026. 35 hours per week evenings and weekends may be required.

Closing date: December 13 2025

Salary: Starting salary range $ 56444-$60461 *This represents the first three steps in a seven-step salary grid. Candidate experience will be considered when determining the starting salary.

Location: The successful candidate will work primarily from our Markham Office located at 3601 Highway 7 East HSBC Tower Suite 710 Markham ON L3R 0M3 CAN. Travel within York Region & South Simcoe and to other CMHA YRSS locations will be required.

Job Profile:

The Case Manager works with clients 16 years of age and older who are experiencing significant difficulties in day-to-day and role functioning as a result of serious and persistent mental illness and/or addictions. The Case Manager collaborates with the client to identify strengths and needs and develop long term goals short term objectives to meet these goals and concrete action steps to achieve the objectives. As part of this process individuals are assisted to acquire and use skills and to connect with formal and informal supports peer support professional services and resources to promote their recovery improve their quality of life and reduce the likelihood of relapse. Other duties as required.

The Case Manager collaborates with clients to provide individualized and flexible services to engage support and integrate clients into the community and facilitate their use of resources and supports to maximize their independence and potential. The Case Manager adheres to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety. The Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability.

In addition to compliance with all organizational policies and procedures the incumbent is also expected to behave ethically demonstrate competence in effective communication and team building demonstrate effectiveness in working in a collaborative environment and demonstrate confidence in decision-making and in building relationships.

Requirements:

• A degree or diploma in the health or social services. Preference is given to a degree in a related discipline.
• One or more years of experience in a community-based organization working with adults with serious mental illness in the community.
• Full registration and in good standing with the OCSWSSW or a regulatory body under the Regulated Health Professions Act
• Experience working with individuals with Addictions is an asset
• Second language (Cantonese Mandarin Farsi or Tamil Italian Korean Punjabi Russian Urdu) reflecting the local community is an asset.
• Knowledge of the Ontario Mental Health Act mental health reform principles the Substitute Decisions Act the Health Care Consent Act and PHIPPA requirements.
• Knowledge of PSR and Recovery as guiding principles.
• Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with clients.
• Extensive knowledge of supports and services in York Region and South Simcoe including formal and informal resources.
• Knowledge of systemic issues such as poverty unemployment stigma medications and the isolation felt by individuals with serious mental health issues and their families.
• A valid Canadian Full G drivers license a minimum $third party liability insurance and proof that insurance covers use of personal vehicle to transport clients
• A satisfactory Vulnerable Sector Screening (Police Check)

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager People and Teams ACTT - South East Program.

Working Conditions:
Office work community settings meetings in clients home and travel with clients

Disclaimer: In keeping with mental health reform best practices funding and direction this position may later require knowledge skills abilities and working conditions not noted here.

Application Procedures:

If you are interested in this opportunity follow the link below and click on the Apply Now button in the top right corner of the page to proceed to upload your cover letter and resume:

the application form and submit your Resume (PDF or Word)

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness and we welcome applicants with lived experience of mental acknowledgment of the systemic underrepresentation faced by Black Indigenous racialized peoples and those living with disabilities this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Indigenous Persons
• Persons living with Disabilities

While we thank all candidates for their interest only those selected for an interview will be contacted.

Required Experience:

Manager

Key Skills
Business Development,Company Policies,Customer Service,Financial Performance,Revenue Growth,Oversight,Regional Sales,Account Management,Project Management,Product Line,Ensure Compliance,Human Resources,Procedures,Sales Goals,Direct Reports
Employment Type : Full-Time
Experience: years
Vacancy: 1