At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture.
Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 3,000 employees across Canada, the U.
S., the U.K., and Europe. At Richardson, we are committed to enhancing our facilities and services and investing in our people and our communities.
Responsibilities :
- Act as a liaison between the customer and our plant facilities or sales teams
- Monitor and enter incoming sales orders
- Create invoices and other documentation based on sales orders
- Respond to customer requests for various documentation
- Oversee and resolve complex order issues
- Handle various customer service complaints
- Prepare & analyze metrics such as on-time delivery and order / product changes
Qualifications : Required
Required
- 2 years’ customer service experience in an office environment
- Strong computer skills in MS Word and Excel, large databases, and data entry
- A customer service focus and ability to build relationships
- Strong communication, organizational, analytical, and problem solving skills
- Ability to prioritize multiple tasks and meet deadlines in a fast paced environment
- Strong numbers orientation and attention to detail
- Self-starter; ability to work independently while contributing to team goals
Asset
- Degree or diploma in Business
- Understanding of shipments and associated documentation
- Experience in the agricultural industry
- Bilingual in French (written and oral) is considered an asset
Richardson International provides an excellent compensation package consisting of competitive salary, pension, a flexible benefits plan and training and career development opportunities.
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