Charter Coordinator

Air Borealis is unique entity in Canadian aviation. Offering service to Northern and Coastal Labrador on a scheduled and charter basis with both fixed-wing and rotary-wing services, Air Borealis is a collaborative, mutually beneficial partnership between the Innu Development Limited Partnership, Nunatsiavut Group of Companies and PAL Airlines, a vital link for its customers, and an essential service provider to the communities in its network.

Air Borealis is currently seeking a Full Time Charter Coordinator to join our team in Goose Bay, NL.

Duties and Responsibilities:

• Oversee all charter activity sales, billing, and logistics;
• Act as point of contact for booking charter bookings;
• Identify and call qualified clients;
• Build and maintain a database of clients;
• Respond to client inquiries and concerns professionally and accurately;
• Provide charter pricing and quotes;
• Accommodate charter reservations request to meet the client's needs;
• Act as a liaison between clients and operations, communicating the needs of all charter activity to the correct department;
• Communicate logistical issues with management team;
• Ensure charter clients are billed accurately and in designated timeframe;
• Work with multiple departments to ensure the most cost effective and efficient service;
• Assist with all other functional aspects of daily charter operations;
• Ensure that all pertinent charter documentation is received and filed;
• Provide administrative support;
• All other related duties as assigned.

Qualifications:

• Minimum of three (3) to five (5) years’ experience in aviation would be considered an asset;
• Possess a high level of professionalism and dedication to customer service excellence;
• Proficient in Microsoft Office Suite of products;
• Embrace personal accountability and responsibility;
• Must possess strong organization and decision making skills;
• Ability to manage multiple tasks while prioritizing and managing tight deadlines;
• Ability to work shift work, evening and weekends as well as on call;
• Bilingualism would be an asset;
• Excellent verbal and written communication skills.

Please Note: This is a 12 month fixed-term position.

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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