IT Support Specialist II

At CF Industries our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations environmental stewardship and disciplined capital and corporate management. By joining CF you will be part of a team that brings their varied experiences wide-ranging knowledge and diverse talents together to deliver important work and youll be able to pursue complex exciting opportunities that help you continue to grow and achieve your potential in different areas. Youll take pride in working for a company that lives its values and where you can be yourself at work as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States Canada and the United Kingdom an unparalleled storage transportation and distribution network in North America and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the worlds transition to clean energy.

Function :

Information Technology

Job Summary :

CF Industries is currently seeking an IT Support Specialist to join our Medicine Hat Complex location. Reporting to the IT Supervisor the IT Support Specialist plays an essential role in supporting the sites end users for hardware software and peripherals. The role resolves end-user issues by providing general user support environmental support and technical support following established service management and other standard operating procedures. The position interacts with network operations security and technical support experts to maintain and monitor infrastructure services. IT Support uses sophisticated / complex tools and techniques and partners with the business to identify and present proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe reliable operations.

Job Description :

• Support users / user groups on all aspects of user-reported problems including the configuration of software hardware and peripheral equipment. Have a deep understanding of the company products with intermediate
• experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes.
• Manage issues utilizing established tracking processes including recording of issues initial troubleshooting
• assignment and escalation of issues and closure / follow-up to resolution.
• Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing encl-user training and support for all Microsoft applications.
• Maintain configure and administer computer networks and related computing environments including computer hardware systems software applications software backup systems and disaster recovery processes (including digital and analog communication equipment).
• Perform and complete project tasks as assigned by the team leader in an efficient and timely manner.
• Monitor diagnose and resolve hardware software or other network and system problems replacing defective components when necessary and escalating as required. This may include manufacturing facility technical control hardware and software issues.
• Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles data and equipment for active and terminated employees.
• Consult with subject matter experts and vendors to resolve issues.
• Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses hardware and peripherals assets.
• Understand and always comply with established processes policies and procedures supporting internal controls. Examples but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations
• (MO-xx) and Change Management (CM-xx); Sarbanes Oxley / SOX; Data backup recovery and classification; Information Technology Asset Management (ITAM)

Requirements :

Other unique job-relevant attributes :

FMLA :

Polygraph Protection Act

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Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1