Community Health Navigator and Coordinator

Community Health Navigator and Coordinator

Department: Community Health Services (CHS)

Hours per Week: 35 hours

Duration: Immediate – April 30, 2026

Location: MNLC Finch office and in community as needed

Rate per Hour: $32/hour

About MNLC

MNLC (Mennonite New Life Centre of Toronto) is a non‑profit organization dedicated to fostering the successful settlement and integration of immigrants and refugees. We provide holistic, trauma‑informed services that include language instruction, employment counseling, career bridging training, settlement supports, community health services, and mental health counselling. Our work is grounded in equity, inclusion, and dignity for all.

About CHS (Community Health Services)

Community Health Services (CHS) offers barrier‑free, culturally responsive health services to immigrants, refugees, and low‑income individuals. CHS combines primary care access, healthcare navigation, educational workshops, and mental health counselling and is delivered in collaboration with a network of trusted healthcare partners.

Position Summary

The Community Health Navigator and Coordinator works closely with MNLC's Community Health Services team and healthcare partners to coordinate and support client‑centered programs and services and promote health and wellness in the community. Reporting to the CHS Director, this role supports system navigation, facilitates communication with healthcare providers, and offers advocacy or interpretation services for clients with limited English proficiency. It is ideal for someone who is detail‑oriented, personable, and thrives in a fast‑paced, client‑centered environment.

Responsibilities

• Professionally and warmly greet clients in person, by phone, or via email.
• Conduct intake screenings to better understand the type of service required, including identifying the primary health concern and, if necessary, referring to emergency care (e.g., ER).
• Handle internal and external referrals and connect clients to appropriate services by utilizing existing partnerships and identifying new resources based on each client’s specific needs.
• Provide individualized support to individuals seeking access to health and social services, including offering in‑person assistance to clients who arrive without appointments.
• Respond to client inquiries about MNLC services and external programs, including topics such as refugee claims and humanitarian applications; support clients in accessing a wide range of services in Northwestern Toronto, such as health care, housing, employment, education, life skills, and community support programs.
• Facilitate clear and accurate interpretation between clients and healthcare providers without offering personal opinions or influencing health‑related decisions.
• Follow up with service providers and advocate on behalf of clients when necessary to ensure their needs are met.
• Accompany clients to access on‑site donated items or food if available.
• Conduct client intakes and create profiles in client management systems (e.g., Apricot, Excel, SharePoint) to support timely and accurate internal or external referrals.
• Contact clients to provide and confirm appointment details, including date, time, and location, and send follow‑up confirmations and reminders via email.
• Monitor and respond to CHS emails and voicemails on a daily basis to ensure timely communication.
• Ensure accurate maintenance of paper and digital records in line with confidentiality policies and support the collection and verification of required intake documents.
• Maintain a detailed list of clients interested in services from mobile clinic partners, including contact information and health insurance status; coordinate upcoming clinic visits by confirming service themes, scheduling appointments, assigning time slots, and sharing client details and service needs with external partners.
• Collect program statistics as required for reporting and planning purposes, and report on program challenges and successes.
• Coordinate volunteers who assist with events by providing interpretation or sight translation.
• Ensure a safe, private, and welcoming environment that supports client confidentiality; maintain clinic readiness for HAP and BCCHC visits by ensuring cleanliness, temperature control, and overall accessibility.
• Collaborate with local healthcare partners to coordinate services and plan workshops tailored to the community’s diverse needs; proactively develop new partnerships to expand service options, considering eligibility, immigration status, and partner organization offerings.
• Support nurses in navigating settlement and legal services.
• Work with the Communications team to support outreach and promote CHS events, workshops, and health initiatives; assist in preparing materials for orientation sessions, workshops, and client appointments, including creating Spanish‑language promotional content as needed.
• Attend health‑related events alongside Comms staff when needed.
• Collaborate closely with the MNLC Mental Health team to identify and support eligible clients who may benefit from mental health services; facilitate smooth referrals and follow‑up to ensure clients receive appropriate MH support.
• Actively participate in regular team meetings and training sessions.
• Support site operations as needed (e.g., front desk coverage, printing, form updates).
• Contribute to a collaborative and inclusive workplace culture aligned with MNLC’s values.
• Handle other related duties as assigned.

Qualifications

• Post‑secondary education in social services, community work, health related‑fields or equivalent combination of education and experience.
• 1–2 years of experience in a customer service, administrative, or community‑facing role (preferably in a non‑profit or settlement setting).
• Experience navigating systems (e.g., healthcare, legal, immigration).
• Experience working collaboratively with partners within the community.
• Experience working within an anti‑racism/anti‑oppressive framework while providing direct support to vulnerable individuals.
• Strong knowledge of resources within northwestern Toronto.
• Fluent in both spoken and written English and Spanish, with the ability to accurately interpret between the two languages; proficiency in additional languages is an asset.
• Proficient in navigating relevant systems with knowledge of refugee claims and humanitarian and compassionate applications.
• Knowledge of anti‑oppression, anti‑racism, and social justice principles, and the ability to apply them in day‑to‑day work.
• Knowledge of systemic barriers, including those related to domestic violence, anti‑human trafficking, and the impacts of invisibility and precarious immigration status, is highly valued.
• Understanding of trauma‑informed care and how to apply it in frontline interactions.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with Apricot or SharePoint is an asset.
• Understanding the strengths and challenges of community residents, along with strong client management skills.
• Strong interpersonal and communication skills, with the ability to engage empathetically and respectfully with clients from diverse backgrounds while maintaining discretion, emotional regulation, and a professional, non‑intrusive presence.
• Self‑motivated and creative with strong organizational skills, attention to detail, and the ability to manage time and tasks effectively both independently and within a team.
• Demonstrated ability to maintain strict confidentiality and protect sensitive client information.
• This role requires a five‑day workweek, with at least three days spent on‑site at the office or participating in community events.

MNLCT employees may have access to or be required, as part of the duties of this job, to view, use, and/or be aware of certain protected client and organization information or other facts about individuals that are highly personal and confidential. Employees must follow and adhere to all Provincial Privacy Acts and MNLCT confidentiality and privacy policies and practices. Employees may also be required to follow additional confidentiality policies or practices required by certain programs or business units.