Customer Service Representative

Affiliation : MoveUp Customer Service

Employment Status : Unscheduled Part-Time Regular

Salary : $22.28

Short-term Incentive Eligible : No

Workplace Flexibility : No

Posting End Date : Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of  BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

We’re always excited to meet talented people who are interested in joining FortisBC. We recruit year-round for this role and have upcoming start dates planned for February, May and September 2026. If your experience is a match, we’ll be in touch to start the conversation. Thanks for considering us—we’re looking forward to learning more about you!

Position Overview

You live and breathe the values of delivering a world-class customer experience with an empathic demeanor, integrity and respect. A people-person at heart, you put yourself in the shoes of others to gain a better perspective of every situation so you can offer the best possible solutions. You understand that customers contribute to any company's success and take tremendous pride in ensuring every customer is happy with every interaction, so they come away with memorable experiences they can share with others.

As our Customer Service Representative, you’ll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you’ll connect with customers to support their questions, inquiries and concerns through various channels, such as online chat, phone and email. You’ll take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free. As a customer yourself, you understand it’s all about our customers and supporting them the right way the first time.

In year 1, you will :

• Develop knowledge and skills in the overall fundamental customer service processes to provide world-class experiences while interacting with our customers.
• Work to better understand our customer service expectations through specialized processes and channels of communication.
• Build relationships with peers and leaders through regular interactions.

In year 2, you will :

What it takes :

What does it mean to be an Unscheduled Part Time Regular Employee :

Additional Information

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .