Night Auditor- Delta Guelph Conference Centre, Guelph, ON

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON!

Night Auditor (Overnight Shift 11 PM-7 AM)

Job Purpose :

• Welcome guests and consistently provide friendly and attentive service
• Demonstrate professionalism at all times and comply with company standards of appearance
• Maintain confidentiality of guest and proprietary information
• Process all Night Audit Reports as per company policy, prepare systems for the next day.
• Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
• Coordinate with Housekeeping to track and update room status in computer system
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
• Obtain vehicle license information and accurately record in guest’s reservation file
• Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
• Communicate with other departments to ensure guest requests are resolved without delay
• Create reservations providing information regarding special rates, packages and cancellation policy(s)
• Promote Hotel rewards program and provide details regarding membership and benefits
• Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
• Follow Health & Safety and Emergency policies and procedures
• Maintain a clean and well organized work area
• Ability to multi-task and work in fast paced environment
• Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following :

Other :

Amazing Benefits At A Glance :