Responsibilities

• Performs gap analysis on prospective products and solutions and develops, designs and refines solution artifacts relative to business solutions.
• Supports SAAS software product releases. Works with business analysts and stakeholders to assess release components and establish the approach to regression testing,  planning, testing and rolling out features.
• Provides support and troubleshooting for complex service requests. Investigates problems  and escalates work to vendor technical support as required or works with business units and end users to resolve tickets.
• Proactively performs root-cause analysis to identify solutions that will resolve system issues.  Works to continually and cost effectively improve solutions.
• Supports and assists with solution design to address business problems, through automation or use of existing technologies.
• As a data expert, assist with the design of reports and analytics dashboards by interpreting and datasets for various audiences. Provides expert advice in the design of these tools.
• Data management, including following processes to approve and rectify incorrect data within systems.
• Prepares system test plans and system integration test plans for new feature and system implementation rollouts.
• Document as-built solutions. Creates and maintains system configuration documents, system, system integration documents and other technical reports.
• Develop and manage integration processes that transfer data between source systems and the master data hub.
• Manage power bi dashboards while identifying opportunities for continual improvements on the toolset.
• Ability to translate technical configuration and features into business terms; effectively explain to the business and business analysts the impact of varying technical configurations.

Qualifications