Manager Administration Services

We welcome applications from all qualified job you require any accommodations including alternative interview formats assistance with online assessments or an ASL interpreter throughout the application or hiring process please email your request to we are committed to ensuring an accessible experience for all candidates.

At ICBC we strive to build diverse teams which reflect the communities we serve. To support this weve created two talent communities for Indigenous Peoplesand People with Disabilities. By joining one of these communities youll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course youre welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

We are seeking a highly organized and experienced Manager Administration Services to lead a team of administrative professionals in delivering exceptional claims and office administrative services for both injury and non-injury claims.

This role is critical in ensuring operational efficiency cost-effectiveness and adherence to corporate standards.

In this role you will be responsible for :

• Managing a unit of administrative staff and a service line in the provision of administrative services for Claims Recovery and / or Material Damage ensuring productivity quality and compliance.
• Implementing and monitoring cost-effective systems and procedures for staff.
• Communicating corporate divisional and unit plans objectives and goals to the team.
• Providing leadership and maintaining performance standards through regular monitoring and feedback.
• Developing and implementing the unit business plan; participating in budgeting and monitoring expenses against targets.
• Ensuring environmental requirements are met in accordance with the Environmental Responsibility Guidebook.
• Collaborating with peers and other department teams leads to ensure efficient accurate and quality support
• Leveraging ClaimCenter and Tableau data to provide leadership and maintaining standards of cycle times productivity and performance
• Occasional travel to secondary locations may be required.

Position Requirements

About us :

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Work arrangements defined :

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative Supportive Straightforward and Knowledgeable team. Come join us at one of BCs Top Employers!

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks vacation plus 3 Wellness Days per year.

Only candidates legally entitled to work in Canada will be considered for this position.

#IND1

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full Time

Experience : years

Vacancy : 1