Lead, Device Lifecycle, Wireless

Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular

Job Description : POSITION SUMMARY :

Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Wireless Device Lifecycle Lead to join our team of innovators and visionaries.

Reporting to the Director Wireless Partners Devices & Loss Prevention this role oversees the end-to-end lifecycle of wireless devices accessories and SIM cards. Key responsibilities include managing Certified Pre-Owned (CPO) and new phone programs trade-ins mobile device financing insurance and protection plans reverse logistics warranty support and SIM card product management.

The ideal candidate brings deep expertise in supply chain management wireless device operations and SIM card management with a proven ability to collaborate across internal teams and external partners.

KEY RESPONSIBILITIES

Oversee the full lifecycle of wireless devices accessories and SIM cards from partnering with procurement and activation to decommissioning and disposition ensuring alignment with business objectives. Manage budgets effectively prioritizing initiatives

Manage Certified Pre-Owned (CPO) and new phone programs collaborating with OEMs (Apple Samsung Google) on device roadmaps software updates and end-of-life planning.

Lead trade-in and reverse logistics programs optimizing device intake refurbishment resale and sustainable disposal in partnership with third-party vendors.

Develop and manage SIM card strategies including inventory forecasting replenishment network compatibility and transitioning to eSIM technology in collaboration with Engineering and IT teams.

Enhance mobile device financing and leasing programs working with finance teams to analyze pricing models subsidy strategies and affordability options for customers.

Oversee insurance and protection plans ensuring seamless claim processing and improving customer experience in partnership with third-party providers.

Manage warranty and repair programs ensuring efficient in-warranty and out-of-warranty service while collaborating with OEMs and vendors to improve repair and replacement processes.

Optimize inventory and supply chain operations ensuring accurate forecasting demand planning and cost-effective procurement of devices accessories and SIM cards.

Monitor vendor performance and process efficiency driving improvements in trade-in programs financing insurance claims and reverse logistics through data-driven decision-making.

Analyze device and SIM card performance metrics including activation rates return rates failure rates and customer satisfaction identifying opportunities for process improvement.

ACADEMIC TRAINING

Bachelors degree in Business Supply Chain Management Telecommunications or a related field.

WORK EXPERIENCE

3-5 years of experience in wireless device operations SIM card product management vendor management and related areas such as trade-in programs financing insurance or warranty support.

Strong expertise in vendor negotiations contract management SLAs and partner relationship management with experience working with OEMs carriers insurance providers and logistics vendors.

Experience with large-scale SIM card deployments eSIM adoption strategies device protection programs and knowledge of wireless carrier operations vendor performance management and mobile device management (MDM) platforms.

SPECIFIC COMPETENCIES

Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and external vendors / partners and clearly convey technical concepts to non-technical stakeholders.

Strong analytical skills with the ability to identify trends opportunities for improvement and apply creative problem-solving to overcome challenges.

Self-motivated and quick learner with a solid understanding of industry trends and emerging technologies in retail and channel management and the ability to adapt to evolving business needs.

Strong negotiation skills to manage vendor relationships optimize procurement costs and secure favorable service level agreements (SLAs).

Collaborate cross-functionally with Sales Marketing Supply Chain IT and Finance leveraging strong influencing skills to gain stakeholder buy-in and align device lifecycle strategies with business objectives.

Bilingualism (English / French) is an asset along with the ability to work across diverse environments (remote warehouses offices).

LOCATION :

This role has a preference for candidates that are located in the Greater Montreal Area (Quebec Canada) Greater Toronto Area (Ontario Canada) and / or Quincy MA (United States) with the ability to be in-office one day minimum per week. Fully remote candidates will be considered as well.

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Location : Burlington ON

Company : Cogeco Connexion Inc

At Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at

Key Skills

Cisco ISE,Network Engineering,LAN,Computer Networking,WAN,Zigbee,Technology Management,5G,3G,MPLS,Network Architecture,4G / LTE

Employment Type : Full-Time

Experience : years

Vacancy : 1