user support technician

Education

• College / CEGEP

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide customer service
• Manage incidents

Experience

• 7 months to less than 1 year

Employment terms options

• Evening
• Shift
• Morning
• On call
• Day
• Weekend
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 37.5 hours per week