Process Analyst (ConnectWise / Operations Optimization)
Location : Barrie, ON (6-Month Contract)
About the Role
We’re looking for a detail-oriented Process Analyst to help redesign and optimize how work gets done across our business. This role plays a key part in improving how sales, service delivery, procurement, and billing flow through our ConnectWise Manage (PSA) system.
You’ll analyze existing workflows, identify gaps and inefficiencies, and design smarter, automated processes that enhance data accuracy, speed, and team collaboration. It’s an ideal opportunity for someone who understands how operations and systems intersect — and enjoys translating business needs into real, scalable process improvements.
What You’ll Do
- Map & Redesign Workflows : Analyze current processes across sales, service delivery, operations, and billing to uncover bottlenecks and improvement opportunities.
- Optimize ConnectWise : Configure and enhance workflows, service boards, automation rules, project templates, and billing processes within ConnectWise Manage (PSA).
- Collaborate Cross-Functionally : Partner with stakeholders across Sales, Operations, Engineering, Purchasing, and Finance to gather requirements and validate future-state designs.
- Document Clearly : Create process maps, SOPs, and configuration guides that make it easy for teams to understand and adopt changes.
- Support Adoption : Assist in training and change management to ensure successful rollout and long-term improvement.
What We’re Looking For
3+ years’ experience in process analysis, business analysis, or operational improvement rolesStrong understanding of ConnectWise Manage (PSA) — ideally within a telecom, MSP, or IT services environmentProven experience redesigning or automating workflows in sales, service delivery, or billing contextsSolid grasp of process mapping, documentation, and stakeholder facilitationExcellent analytical and communication skills with a collaborative, business-focused mindsetNice to Have
Experience in telecommunications, managed network services, or IT operationsFamiliarity with Lean, Six Sigma, or ITIL principlesExposure to automation, integrations, or scripting within ConnectWisePrior involvement in change management or system adoption projectsWhy Join Us
Opportunity to make a measurable impact in a short time frameHands‑on exposure to operational transformation and ConnectWise optimizationCollaborative, fast-moving environment where your input is valuedContract Type
6-Month, On-site in Barrie, ON
Start Date
ASAP
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