Ceridian Dayforce HCM Team Lead - Managed Services

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is looking for a Ceridian Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, with the ability to work remotely from anywhere in Canada.

Overview :

The Ceridian Dayforce Team Lead is a crucial role for the Solution Operations practice at BDO Canada, focused on overseeing the effective delivery, maturity and growth of the Ceridian Dayforce Operations Program. This role demands a seasoned professional with a minimum of 5 years of experience in leading client engagements, managing a team while executing on engagements leveraging their technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.

Key Responsibilities :

Lead the continuous delivery and improvement of the Ceridian Dayforce Operations program

Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations

Proactively manage the overall backlog and work assignments of the team including the management incidents and requests, ensuring swift resolution and minimal impact to client operations

Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness

Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented

Strategically manage client relationships, setting and managing expectations across all stakeholders

Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence

Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement

Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements

How do we define success for your role?

Demonstrating a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration

Delivering consistent, high-quality service that addresses client’s ongoing operational needs and challenges

Actively participating in and promoting a culture of innovation and continuous improvement within the managed services environment

Committing to continuous personal and professional development to remain at the forefront of industry trends and best practices

Your experience and education

Minimum 5 years of experience executing on Ceridian Dayforce HCM engagements

Certification in Ceridian Dayforce HCM

Proven ability to solve complex problems in dynamic and diverse environments

Excellent time management and organizational skills, with a keen attention to detail

Extensive knowledge of ITIL best practices, with relevant certifications preferred

Exceptional communication and customer service skills, capable of managing and exceeding client expectations

Strong leadership and team development skills, with a track record of mentoring and developing high-performing teams

Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously

Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, like :

Canadian Payroll Association certification

Ceridian Canadian Payroll certification

Ceridian Canadian Benefits certification

Benefits :

Opportunity to work remotely from anywhere in Canada

Being part of a respected and supportive team that values your input and expertise

Access to continuous learning and development opportunities

Inclusive and innovative work culture focused on service excellence and career growth

Note : This role may require occasional travel to client sites as needed.