Account Manager - Road ( Montreal)

DSVMilton, ON, CA, LE N

Il y a plus de 30 jours

Salaire

60 000,00 $CA – 65 000,00 $CA par an

Description de poste

SUMMARY

The Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.

KEY DUTIES AND RESPONSIBILITIES

Analyze booking information from customer to determine and verify the service requirements
Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.
Develop SOPs for your assigned accounts and ensure cross-training of colleagues
Effectively negotiate rates and terms with carriers and customers
Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise
Focus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service.
Work closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues
Assist as needed with pricing internal and external business (via the shared rates email)
Communicate with carriers to monitor freight movement
Milestones updates are entered in Real time in the TMS
Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
Communicate any modifications to sales team to update clients
Ensures that tracking meets established standards but will escalate for resolution as appropriate.
Understand current industry market conditions. Communicate any carrier issues that might impact operations.
Working knowledge of transportation cargo claims, transportation laws and risk management
Keep the Operations Team and Sales updated on significant issues or trends.

Quality, Health & Safety :

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Minimum 4-5 years in transportation / logistics / distribution

College Diploma / University Degree in Business, Logistics, or International Trade preferable

2 years of experience in Account Management (minimum)

CIFFA certificate, an asset

Dangerous Goods Certification, an asset

Skills and Competencies

General Operations Skills / Competencies :

Good command, both verbal and written, English skills.

Ability to create collaborative engagements and active listening

Service oriented and able to resolve customer grievances

Strong interpersonal skills, building professional relationships internally and externally

Strong problem-solving skills and analytical skills

Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results

Both a team builder and a team-player

Excellent organizational and time management skills

Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations.

Ability to communicate effectively in a diverse multicultural environment.

Microsoft Office suite

Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer

Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

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