Service Advisor

Job Description

Job Description

Salary : $60,000-$100,000

We are looking for a customer focused Service Advisor to join our Mercedes-Benz Burlington Team. When customers come to Mercedes-Benz Burlington, they look to us to provide unmatched customer care and a lifestyle experience thats second to none. If you share our passion for delivering an unparalleled customer experience, and continual self-development, while representing aluxury brand, we would like to hear from you.

What you will do :

• As a brand ambassador you will be the primary contact for our service customers providing exceptional customer service with every interaction
• Ensure all customer visits are hassle free by preparing for their arrival in advance, ensuring all documentation has been prepared completely and correctly
• Greet customer, conduct active vehicle side service consultation, document any customer concerns, facilitate necessary service and promote the sale of labour, parts and accessories
• Discuss all maintenance and repair details and recommendations. Ensuring open communication between the service department and the customer.
• Anticipate clients needs and provide helpful recommendations
• Drive rapport through relationship management
• Generate, process, and maintain documents in accordance with Mercedes-Benz Canada and Mercedes-Benz Burlington policies

At times, business needs arise and you may be asked to complete other duties as required.

What you will bring to the role :

This position will fill a vacancy amongst the existing team.

We thank all interested candidates but only those selected for an interview will be contacted.