Responsibilities :
- Build and maintain relationships with new and existing customers by phone or email with the intention of cultivating strong customer relationships.
- Develop new customer potential by examining market opportunities and contacting potential customers.
- Offer professional, prompt, effective and efficient solutions to customer inquiries.
- Provide quotations, technical support, literature, and other support / materials for customers, including submittals and coordination for projects.
- Responsible for completing the order process which includes offering pricing terms according to established margins and generating sales orders.
- Enter quotations and orders into the system with accuracy in a timely manner.
- Provide customers with accurate pricing, inventory, and specific delivery information.
- Respond to customers’ requests and inquiries in a timely manner.
- Participate in trade shows, networking events, training and associated product meetings where appropriate.
- Deliver presentations to architects, engineers, and consultants.
- Conduct site reviews and attends project meetings, when needed.
Qualifications :
- Previous sales related experience is preferred, ideally in the plumbing & HVAC industry.
- Computer skills including Microsoft office required, CAD experience would be an asset.
- High level of commitment to exceptional customer service.
- Highly organized in prioritizing work and multi-tasking.
- Ability to take initiative, work independently, and collaborate with team members.
- Highly reliable with excellent problem-solving skills.
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