Fleet Support Engineer-HMI Systems

Job description

HireArt is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer-HMI Systems to support the operational uptime of its autonomous vehicle fleet.

In this role, you’ll focus on Human Machine Interface (HMI) and passenger experience systems, providing hands-on technical expertise to quickly diagnose, resolve, and prevent issues impacting fleet operations.

The ideal candidate is a strong technical problem-solver who collaborates effectively across teams, documents troubleshooting rigorously, and thrives in real-time operational support environments.

As Fleet Support Engineer-HMI Systems, you'll :

• Serve as the primary technical escalation point for HMI-related issues, including passenger displays, audio / visual alerts, interior cameras, and cabin interaction modules.
• Perform deep root-cause analysis using system logs (Linux / Android) and electrical diagnostics to resolve complex hardware and software failures.
• Develop, maintain, and improve troubleshooting guides and workflows to enable faster issue resolution by field technicians.
• Execute hardware bring-up, functional validation, and verification for new HMI components, firmware, and software releases.
• Partner closely with HMI and software engineering teams to improve diagnostic tooling and failure-mode visibility in the field.
• Define and capture critical data points to validate fixes and measure the effectiveness of corrective actions.
• Provide on-call support during nights and weekends as needed to ensure continuous fleet operations.
• Occasionally travel within the U.S. to support various operational locations.

Requirements

Preferred Qualifications :

Benefits :

Commitment : This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Foster City, CA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.