Client Technical Support Manager

Join to apply for the Client Technical Support Manager role at ReelData AI

Dartmouth, NS | Full-time

ReelData is an innovative technology company delivering artificial intelligence and automation solutions purpose-built for land‑based aquaculture. Based in Dartmouth, NS, ReelData’s mission is to empower fish farmers with data‑driven insights that improve productivity, sustainability, and profitability. Through its flagship SaaS platforms, ReelAppetite and ReelWeight, ReelData helps customers optimise feeding efficiency, monitor fish growth, and make smarter operational decisions. As a fast‑growing company at the forefront of digital transformation in aquaculture, ReelData offers a collaborative, mission‑driven environment where technology and sustainability intersect.

What You’ll Do

• Serve as the first point of contact for technical inquiries, troubleshooting, and issue resolution.
• Partner with the Commercial Team to support pre‑sales demonstrations and technical integrations.
• Oversee trial setups, product deployments, and client onboarding to ensure smooth implementation.
• Diagnose and resolve complex customer issues, escalating when required.
• Act as the customer’s technical advocate, providing structured feedback to Product and Development teams.
• Ensure customer systems meet performance standards and service‑level commitments.
• Identify trends in customer feedback to improve product reliability, usability, and scalability.
• Support process and system improvements to enhance efficiency and responsiveness.
• Contribute to internal knowledge bases, documentation, and customer training materials.
• Drive initiatives that improve workflows, response times, and overall client satisfaction.

Product & Technical Collaboration

Leadership & Project Delivery

What You Bring

Education & Experience

Technical Skills

Soft Skills

Why ReelData

Our Commitment to Belonging

At Venor and ReelData, we embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.

How to Apply

To apply, please forward your resume to Nick Misener at nick@venor.ca and / or Vanessa Rodriguez Garcia at vanessa@venor.ca.

#J-18808-Ljbffr