Information Technology Support Engineer

Base Pay Range

$20.00 / hr - $30.00 / hr

Qualifications

• Associate Degree in information technology, or related field (or equivalent experience).
• Minimum of 2+ years of IT Support experience.
• Experience working in a global company.
• Strong technical skills supporting x86 / x64 hardware platforms, Windows 10, MacOS, Apple iOS, and Android mobile OS.
• Technical knowledge in network switching devices and firewalls, servers and storage subsystems.
• Working knowledge of audio / video conferencing equipment.
• Working knowledge of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
• Experience in an Active Directory environment including SCCM (SMS).
• Experience with Mac OS X, JAMF is a plus.
• Experience working with 3rd party vendors in support and contract areas.
• Knowledge navigating 3rd party vendor applications and websites.
• Concentrated focus on defect reduction and quality of services.
• Excellent customer relations and support skills.
• Experience working in a team-oriented, global, collaborative environment.
• Diagnostic capabilities : laptop / desktop repair, whole unit replacement, COTS application troubleshooting, manual imaging.
• System fault verification and troubleshooting.
• Conference support (AV / VC) health check.
• Business application support.
• Respond to incidents.
• Rack and stack support including networking, firewall, server, storage.

Responsibilities

Employment Type

Temporary

Seniority Level

Mid-Senior level

Job Function

Information Technology

Industries

Computer and Network Security

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