Customer Service Representative

The Town of New Tecumseth is looking for a Customer Service Representative to join our rapidly growing team.

Why work with us

Our growing community identified as one of the fastest growing municipalities by Statistics Canada located about an hour north of Toronto offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive public environment.

What we promise :

• employer paid health and dental benefit packages from day 1
• competitive salaries
• OMERS pension plan
• free gym membership at Town recreation centres
• professional development opportunities

Under the direction of the Deputy Clerk the Customer Service Representative will deliver a broad range of customer service activities and specialized information to external and internal customers / users of Town services at any one of the Towns Customer Service locations. The position will assist customers in securing services completing bill payment transactions registering for various programs obtaining permits or licences as well as respond to a broad range of inquiries. The Customer Service Representative is the first line of contact with individuals seeking information and / or requiring services in person via telephone e-mail or web interfaces. This position also provides direction and support to part-time and casual staff when necessary.

How you contribute to our organization :

What you bring to the team :

Salary : $52870.60 - $66083.47 plus employer paid benefits and OMERS pension plan

Hours : 35 hours per week 8 : 30 a.m. 4 : 30 p.m. Monday through Friday

Location : Town Hall 24 Tupper Street West in Alliston

Start Date : February 2 2026

To apply please submit a cover letter resume and copies of the required credentials (education training etc) by January 18th.

We thank you for your interest; however only those selected for an interview will be contacted.

Information collected will be used solely for the purpose of candidate selection in accordance with the Municipal Freedom of Information & Protection of Privacy Act.

The Town of New Tecumseth is an equal opportunity employer that is committed to inclusive barrier-free recruitment and selection processes. If contacted for an interview please advise Human Resources if you require accommodation.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1