Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Customer Service Representative speaking French and English working remotely in Canada , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This position is only open to residents of Canada.
What You’ll be Doing
Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions?
Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.
You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world.
As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
What You Bring to the Role
- Ability to read, write, and speak French and English. In this role you will be interacting with global customers and coworkers whose primary language is French or English.
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
What You Can Expect
- All positions are permanently remote and full-time
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group PanelistsOur company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. If you are a customer service representative agent or someone just l...
Claim Service Representative
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting ...
Data Entry Clerk Work From Home - Part Time Focus Group Panelists
If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Earn up to $850 per week part-time working from home. Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clin...
Corporate Services Administrator (Bilingual English and French)
As a trusted advisor, you’ll deliver corporate record-keeping compliance services ranging from incorporating new entities to preparing routine annual forms, such as dividend resolutions. Provide support to Corporate Services team on a range of corporate record keeping compliance related services, in...
Customer Service Representative CAN
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Follows all correct cash register ...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. If you are applyi...
Customer Service Representative
As a Customer Order Coordinator, your day starts making yourself available for incoming calls. Strong customer service skills with a passion for service and ownership of every customer interaction;. Excellent bilingualism (French and English), both spoken and written (English is required to serve ou...
Customer Service Representative
As a Customer Service Representative, you will be responsible for working directly with our customer service team to increase and support our promotional event & sales strategies. Interested in trying something new and learning. For our Customer Service Representatives, we are looking for. This...
Pro Account Sales Associates (French Required)
We’re looking for individuals who can tap into their inner orange by: • Developing ongoing relations with commercial customers of the Home Depot. Maintaining knowledge of marketplace dynamics including new suppliers and products, and informing our Pros of changes. PASAs are responsible for driving s...
Sr. Solutions Engineer - Montréal (French & English speaking) - 30016
You will be responsible for building a joint technical roadmap, identifying and driving new outcomes, and ensuring the plans to operationalize Splunk’s solutions to discrete customer outcomes. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your ...