Sr Analyst Functional Support

Posting End Date : October 18, 2024

Employee Type : Regular-Full time

Union / Non :

This is a non-union position

Our Business Support & Sustainment Customer Care team is looking for a Functional Support Analyst to join their diverse team!

With close to 4 million customers across Ontario, our functional advisors ensure that every customer is billed accurately!

Interested in this exciting opportunity? We'd love to hear from you!

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. Apply today #joinourteam

What You Will Do :

Provide day to day functional support related to (but not limited to) meter reading, billing and financial invoicing, customer management module issues, work order integration and service address issues which impact our ability to bill over three million customers each month. Manage other related “How To” questions, SAP – ISU (different tracks) and Downstream Systems Integration

Work closely with stakeholders, partners, and vendors to drive system improvements which increase customer satisfaction and improve productivity

Manage system change request intake and prioritization

Support the Customer Information System interfaces, including exception management

Provide subject matter expertise, support, and testing for system change solutions

Understand the business processes and system functionality to ensure the system is meeting business requirements

Understand impact of issues / changes to ensure involvement of required stakeholders

Provide 7x24 on-call support for the execution of the Customer Information System batch runs

Communicate effectively with a wide range of stakeholders; written and verbal communications typically consist of the collection of information and analysis of business implications

Who You Are :

A related university degree and minimum of seven years of directly related experience OR equivalent combination of formal education, certification and experience may also be considered

Technical knowledge is required in : EGI CIS (SAP ISU), Optional : Kubra, Maximo, Service Now, ALM, FCS

Business knowledge in Customer Care / CIS end-to-end processes e.g Meter Reading, Device Management, Call Center Operations, CMM, Collections, Dist. Ops, MyAccount

Experience in business analysis; clear and concise documentation with a high degree of quality

Stellar communication skills, good interpersonal, verbal, and written communication skills

Ability to work independently and as a team member, be agile and prioritize workload

Working Conditions (Optional) :

This role may involve some periodic travel.

Flex-Work :

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous / Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .