Salesforce Administrator

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

We’re looking for a skilled and team-oriented Salesforce Administrator to join our dynamic Technical Services team. In this role, you’ll act as a Salesforce subject matter expert, overseeing the setup, configuration, development, and ongoing maintenance of our Salesforce platform. You’ll work closely with cross-functional teams to design and implement effective solutions that improve operational efficiency and support key business initiatives.

Your day-to-day responsibilities will include :

• Manage and configure multiple internal and customer-facing orgs
• Design and implement Salesforce flows
• Develop and maintain multiple experience cloud sites
• Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements
• Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity
• Manage Salesforce roles, profiles / permissions, sharing rules, automations, and groups
• Prioritize, design, and facilitate the successful implementation and adoption of new processes
• Participate in final acceptance testing, verifying with stakeholders, and deploying new functionality to production
• Provide training to internal users as well as clients
• Write and manage technical documentation, including internal and external-facing knowledge base articles

Preferred Qualifications and Experience :

Compensation and Benefits :