Training Specialist (Underwriting / Loans)

Training Specialist (Underwriting / Loans)

The Training Specialist (Underwriting / Loans) will design and develop training to support primarily the Underwriting business (and adapting the content for other departments as well) on Underwriting and Funding functions and related business processes. The successful candidate will be responsible for the development of all training materials (courseware, eLearning, simulations, work instructions, quick reference cards, online help) and create high-quality end user training sessions for delivery by business SMEs.

Responsibilities

• Provide Knowledge Transfer to the business so they can deliver effective business process training utilizing a variety of training materials and course formats that deliver a consistent message for great results.
• Conduct training needs analysis by interviewing Subject Matter Experts (SMEs) and clients to collect necessary information to design and develop blended education solutions. Work with SMEs to determine the learning objectives and content required for courses.
• Collaborate with key stakeholders to design, develop, review and sign off training materials deliverables that provide appropriate process and technical knowledge tailored to specific end-user groups.
• Develop curriculum and design courseware, training guides, presentations, eLearning, exercises, trainer notes, schedule and online support materials keeping end-user audience needs in mind.
• Develop objectives, storyboards, assessments, prepare narrative scripts and appropriate training media.
• Incorporate all related information on business processes, workflow, interfaces, key changes and new terminology in each training module
• Conceptualize and develop evaluation measures including knowledge checks, course evaluations and tests.
• Evaluate the effectiveness of training and course outcomes and review / modify training materials and user documentation as required / appropriate

Experience

This is a minimum 5 month contract with likely extension located in downtown Toronto (work from home until deemed safe).