Field Service Representative, Maritime Helicopter Program

General Dynamics Mission Systems-Canada is currently hiring a Field Service Representative (FSR) for our Maritime Helicopter Project (MHP) In-Service Support (ISS) program. GDMS-C provides maintenance and support service to the CH148 Helicopter Sub-systems and delivered Ground Systems.

As a Field Service Representative (FSR), you will provide long‑term support to fielded product at the Department of National Defense (DND) facility located in Patricia Bay British Columbia. You will be the main contact with the customer, providing initial technical problem responses, analysis and recommending resolution paths.

Operating principally from the GDMS-C Contractor Field Offices (CFO), the FSR is an integral member of the onsite multi‑contractor team advising Senior Aircraft Maintenance Authorities, Maintenance Managers and aircraft Technicians; performing maintenance activities beyond the capability of DND technicians; and conducting preventive and corrective maintenance on fielded GD assets.

Responsibilities

• Providing timely daily technical support to customer queries related to fielded product both on‑site and deployed.
• Investigating Technical Problems (TPs) including identification of appropriate corrective actions.
• Maintenance diagnosis of complex failure conditions and performing in‑situ repair and modifications on a variety of avionics electrical and computer related systems.
• Coordinating availability of all GDMS‑C provided Support Test Equipment (STE) on location.
• Providing on‑going system analysis to support continuous improvement initiatives both to internal stakeholders and end users.
• Performing routine preventive and corrective maintenance tasks on GD owned equipment; including aircraft parts and support test equipment.
• Performing Maintenance and setup tasks for ground and shipborne equipment; including installation and setup on Navy ships at Esquimalt and Halifax dockyards.
• Performing routine administrative task such as backups ordering replacement parts and consumables.
• Maintaining adequate inventory sparing levels needed to support immediate maintenance tasks to prevent delay in equipment turnaround times.
• Participating in deployment planning meetings and material setup requirements to support DND deployment operations.
• Liaising with internal Engineering and Logistic support development teams to ensure In‑Service requirements are well understood during routine problem resolution as well as new Maintenance Task Analysis and system design.
• Providing system level support to the Life Cycle Maintenance Manager (LCMM) as required.

Compensation

The expected salary range for this position is $110,000 to $117,000 per annum. The final compensation will be determined based on an assessment of the candidate’s qualifications including relevant knowledge, skills, experience and internal equity considerations.

Qualifications

Security and Eligibility

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process please contact Human Resources.

Remote Work

No

Employment Type

Full‑time

Location

Saanich, British Columbia, Canada

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