Steele Hotels is seeking a full-time permanent Assistant Manager to join our team at The Capital Hotel, located in St. John’s, NL.
Our culture’s values are embedded in maintaining a work-life balance, strong work ethics, great customer service, and the growth of our employees and the company.
The ideal candidate will have a genuine interest in customer service, enjoy working in a fast-paced environment with a passion for people, and have experience leading a team.
They would possess a positive can-do attitude and, a high level of professionalism, coupled with a strong work ethic, critical thinking skills, and an eye for details.
The Assistant Manager will report directly to the Hotel Manager.
Main Duties and Responsibilities :
- Staff relations including scheduling, payroll, evaluations, recruitment, and discipline
- Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction.
- Communicating with guests regularly, answer questions, concerns and complaints as needed.
- Manage group bookings for banquets and meetings, monitoring numbers, and proving quotes
- Ordering supplies, tracking inventory, and completing month end count and control
- Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes.
- Performing routine spot checks of housekeeping inspections to ensure quality
- Supervise banquet room set ups and tear downs and assist when required
- Must be available to work flexible hours and extended hours if required, based upon product and demand in the industry.
Overnight shifts may be required on occasion.
- Responsible for the administration of the WHSCC program
- Maintain organized files and records.
- Assist with prepare budgets, reports, monitor revenues and expenses, and coordinating with accounts payable / receivable
Qualifications, Skills and Attributes :
- Degree or diploma in Business, Marketing, Tourism, or Hotel Management an asset.
- Exceptional communication, organization, and leadership skills
- Experience with Excel, budgeting and reporting structures
- Organized with the ability to multitask and work in a fast-paced environment
- Knowledge of Firestar system an asset
Why work with us
- Competitive salary package
- Company RRSP matching plan to secure your financial future
- Comprehensive health benefits, including dental and vision coverage
- Wellness program, including counseling services and life coaching, through EFAP
- Paid time off, including vacation time, sick leave, and statutory holidays
If you are interested in this position and want to grow with us, we welcome you to apply via email at with Assistant Manager as the subject line by August 2, 2024.
We are an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on any of the grounds in relevant laws.
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